Revolutionizing Retail Training & Store Operations with XR

Accelerate onboarding, standardize store execution, and prepare teams for peak demand with immersive XR solutions – designed to bring consistent, hands-on experience to every location and frontline associate.

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75%

higher training retention

50%

lower training costs

60%

lower travel costs

43%

safer operations

Why Immersive Solutions Matter

Retail organizations must deliver consistent execution across locations while preparing teams for constant change. Immersive solutions make training and operations scalable.

Consistent Training

Deliver the same learning experience to every store.

Operational Visibility

Test layouts, workflows, and staffing models before changes reach live stores.

Peak Readiness

Prepare teams for high-traffic and high-pressure scenarios.

Team Confidence

Build frontline confidence through hands-on practice in realistic retail scenarios.

Turning Store Strategy into Store Execution

Retail success depends on how well strategy translates to the sales floor. Immersive XR solutions allow teams to practice store operations, merchandising standards, and customer interactions in lifelike environments.

This helps retailers onboard staff faster, maintain consistency across locations, and execute changes with confidence before they reach customers.

Our Approach

We help retailers design immersive experiences that drive consistent execution across stores and teams.

Execution-First Strategy

We focus on the moments that matter most in-store, from onboarding to peak-season readiness.

Realistic Store Simulations

Experiences reflect real store layouts, products, workflows, and customer scenarios.

Enterprise-Ready XR

Solutions integrate with learning platforms and operational systems for seamless rollout.

Test, Learn, Improve

Pilots validate effectiveness before expanding across regions or formats.

Roll Out at Scale

Deploy consistent training and operational experiences across all locations.

Optimize Retail Performance with Immersive XR

Inventory Confidence

Predictive simulations and digital twins optimize inventory flow – keeping shelves stocked, reducing overstock, and ensuring products are available when customers need them.

Real-Time Operational Insight

Simulations and monitoring provide visibility into stores and warehouses – supporting smarter layouts, workforce planning, and efficient operations.

Effortless Training

XR-powered virtual training enables consistent onboarding and skill-building for employees, no matter their location, accelerating readiness and performance.

Peak-Season Preparedness

Virtual testing of processes equips teams for high-traffic periods – minimizing disruptions and maximizing sales opportunities.

Trusted by

Industry leaders
trust Customertimes

"The whole thing is a journey. There are solutions, but you need to customize and tailor it to your needs, so having a partner [who is] going along the journey that really understands what makes sense and can guide you [even] while you're requesting changes ... that's my impression of a successful relationship with a partner."

Dana Winkler

Head of Sales Force Effectiveness, Stada

"We have a very good relationship. We understand each other, which is obviously very good in a relationship. There's lots of communication going on, there's lots of development going on, there's lots of new ideas that keep on flowing and that we want to implement and maybe move towards."

Francois Kanfer

Director Global Commercial Excellence, Hartmann Group

"So far, we have had a good partnership with Customertimes ... We are partnering on a critical project that will be kicking off very soon. We are pleased with the quality of resources involved with this project and the work done by the Customertimes team in the discovery phase."

Pharmaceutical Manufacturing Client

CRM Strategy & Operations Director

"We’ve had a good, long-lasting relationship with Customertimes for many years – more than 5 years between Customertimes and Pernod Ricard. We’ve been working on a regular basis to take into account all the innovations coming from digital platforms ... These applications are the ones we use for our field sales teams and our sales management teams."

Adrien Combet

Product Owner Sales Force Automation & Global Sales Tech, Pernod Ricard

Ready to Elevate Retail Execution?

See how immersive solutions can improve onboarding, consistency, and in-store performance. Share your goals, and we’ll help shape the right immersive strategy.