Advancing Laboratory Training & Safety with XR

Protect staff, preserve critical equipment, and accelerate proficiency with immersive XR solutions – designed for safe, repeatable practice of complex lab protocols and high-stakes workflows.

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52%

faster learning process

75%

higher learning retention

60%

lower travel costs

43%

safer workspaces

Why Immersive Solutions Matter

Laboratories operate under strict safety, accuracy, and compliance requirements. Immersive solutions reduce risk while accelerating skill development.

Risk-Free Training

Practice hazardous procedures safely.

Equipment Protection

Train without risking sensitive instruments.

Faster Onboarding

Bring technicians to proficiency sooner.

Process Consistency

Standardize SOP execution across labs.

Precision Training Without Compromise

Immersive XR enables laboratory teams to master complex protocols, equipment handling, and safety procedures in virtual environments.

By practicing workflows without real-world risk, labs can improve safety, reduce errors, and ensure consistent execution while protecting costly equipment and materials.

Immersive XR enables laboratory teams to master complex protocols, equipment handling, and safety procedures in virtual environments.

By practicing workflows without real-world risk, labs can improve safety, reduce errors, and ensure consistent execution while protecting costly equipment and materials.

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Our Approach

We build immersive lab solutions that balance safety, accuracy, and scalability.

Designed for Operational Impact

We align simulations with regulatory standards.

Workflow-Accurate Experiences

Training reflects real lab protocols and tools.

Enterprise XR Platforms

Secure solutions integrate with lab systems.

Pilot and Prove Value

Validate impact before scaling.

Scale Across Facilities

Deploy consistently across labs and teams.

Build a Safer, Smarter, and More Skilled Laboratory Workforce

Safe Hands-On Practice

Virtual simulations let lab technicians rehearse complex protocols and equipment handling in a zero-risk environment – improving skill and confidence.

Minimized Equipment Downtime

Predictive simulations and digital twins detect potential issues early, helping labs prevent failures and avoid costly interruptions.

Consistent Training Across Teams

Immersive learning ensures every team member follows standardized, high-quality procedures – no matter the location or lab.

Accelerated Onboarding

XR-based hands-on training brings new scientists and technicians up to speed quickly, mastering protocols, equipment, and safety standards efficiently.

Trusted by

Industry leaders
trust Customertimes

"The whole thing is a journey. There are solutions, but you need to customize and tailor it to your needs, so having a partner [who is] going along the journey that really understands what makes sense and can guide you [even] while you're requesting changes ... that's my impression of a successful relationship with a partner."

Dana Winkler

Head of Sales Force Effectiveness, Stada

"We have a very good relationship. We understand each other, which is obviously very good in a relationship. There's lots of communication going on, there's lots of development going on, there's lots of new ideas that keep on flowing and that we want to implement and maybe move towards."

Francois Kanfer

Director Global Commercial Excellence, Hartmann Group

"So far, we have had a good partnership with Customertimes ... We are partnering on a critical project that will be kicking off very soon. We are pleased with the quality of resources involved with this project and the work done by the Customertimes team in the discovery phase."

Pharmaceutical Manufacturing Client

CRM Strategy & Operations Director

"We’ve had a good, long-lasting relationship with Customertimes for many years – more than 5 years between Customertimes and Pernod Ricard. We’ve been working on a regular basis to take into account all the innovations coming from digital platforms ... These applications are the ones we use for our field sales teams and our sales management teams."

Adrien Combet

Product Owner Sales Force Automation & Global Sales Tech, Pernod Ricard

Ready to Transform Manufacturing Operations?

Discover how immersive XR solutions can reduce downtime, improve safety, and accelerate workforce readiness. Tell us your biggest operational challenges, and our experts will craft the right immersive approach.