Public Sector & Nonprofits
Driving Results for Mission-Driven Organizations
Customertimes helps nonprofits, government, and educational organizations simplify operations, strengthen relationships, and measure real-world impact.
Technology for Impact
With 19+ years of Salesforce consulting and 4,000+ projects across six continents, Customertimes brings enterprise-grade technology to nonprofits — with solutions built for mission, not margin.
We address challenges from donor engagement to grant management and impact reporting with scalable, affordable systems designed for measurable change.
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Trusted by mission-driven organizations
Global Presence
With offices across North America, Europe, and LATAM, and 1000+ employees worldwide, we’re strategically positioned to support global rollouts and ongoing support.
Our Expertise in the Nonprofit Sector
We help mission-driven organizations modernize how they engage supporters, manage programs, and measure impact.
By unifying fundraising, operations, and analytics into connected, easy-to-use systems, we enable nonprofits to work smarter, build stronger relationships, and scale their mission with clarity and confidence.
Fundraising & Donor Engagement
Centralize donor data, personalize campaigns, and automate stewardship. Track giving history, preferences, and outcomes with secure, real-time dashboards.
Volunteer Management
Empower volunteers with self-service scheduling, mobile access, and skill-based matching. Recognize contributions with automated badges and thank-you messages to boost retention.
Program & Impact Management
Plan, execute, and evaluate programs with integrated workflows and resource tracking. Tie measurable outcomes to global goals such as the SDGs to clearly communicate impact.
Grantmaking
Streamline the application and review process with transparent, milestone-based funding and performance dashboards for grantees and funders.
Analytics & Insights
Activate your data with AI-driven analytics that turn information into action.
Whether you use Tableau, Power BI, or CRM Analytics for visualization; Salesforce Data Cloud, Snowflake, or Databricks for data management; or Google Analytics for digital insights – we connect every platform to deliver a clear, unified view of performance and impact.
Powered by Salesforce Nonprofit Cloud
Built on the Industry Cloud framework, Salesforce Nonprofit Cloud (NPC) unites fundraising, program, and outcome management in one integrated platform.
Customertimes helps nonprofits deploy and optimize NPC for maximum efficiency:
- Fundraising: Full supporter view with gift designation and preference tracking
- Case & Program Management: Measure the real-world impact of every dollar spent
- Outcome Management: Report results back into stewardship cycles to strengthen future funding
Our deep technical expertise in Service Cloud, Experience Cloud, and CRMA ensures seamless integration across your digital ecosystem — for better visibility, collaboration, and decision-making.
Built on the Industry Cloud framework, Salesforce Nonprofit Cloud (NPC) unites fundraising, program, and outcome management in one integrated platform.
Customertimes helps nonprofits deploy and optimize NPC for maximum efficiency:
- Fundraising: Full supporter view with gift designation and preference tracking
- Case & Program Management: Measure the real-world impact of every dollar spent
- Outcome Management: Report results back into stewardship cycles to strengthen future funding
Our deep technical expertise in Service Cloud, Experience Cloud, and CRMA ensures seamless integration across your digital ecosystem — for better visibility, collaboration, and decision-making.
Partnering with the Tools You Trust
Streamline Fundraising, Amplify Impact
Automate campaigns, manage major gifts, and gain actionable insights to boost donor engagement.
Fundraising Automation
We help organizations manage relationships with high-value donors through tailored solutions that improve stewardship, simplify processes, and generate actionable insights.
Payment processing integration
Set up donation handling from multiple platforms for smooth data flow and reconciliation.
Event-based communication
Automate CRM-triggered messages such as thank-you notes and pledge reminders.
Fundraising campaign optimization
Design workflows to convert one-time donors into recurring supporters and boost commitments.
Dynamic donor status tracking
Automatically update donor status based on giving history for targeted outreach.
Major Gifts Management
We help organizations automate fundraising with tailored solutions that streamline payments, enhance donor engagement, and optimize campaigns.
Centralized donor management
Consolidate high-value donor data to streamline tracking and relationship management.
Custom reporting for donor stewardship
Generate reports to track donations, allocations, and donor-specific outcomes.
Automated, proactive communication
Use workflows to identify and engage potential major donors efficiently.
Actionable analytics & insights
Monitor KPIs like donation patterns, engagement, and retention with dashboards.
Analytics, Your Way
Customertimes delivers advanced analytics solutions on the platform that works best for you – Tableau, Power BI, Google Analytics, or your preferred tool.
Tailored to Your Stack
Integrate seamlessly with Tableau, Power BI, Google Analytics, and more to fit your existing ecosystem.
Actionable insights
Align reporting with KPIs to support faster, smarter decisions.
End-to-End Delivery
Manage data from ingestion to dashboards, integrating with Salesforce Data Cloud, Snowflake, or Databricks for real-time insights.
Scalable & secure
Designed for high performance, governance, and future growth.
Proven Impact: Virginia Mental Health Access Program (VMAP)
When the Medical Society of Virginia (MSV) sought to strengthen pediatric behavioral health capacity across the state, Customertimes delivered a Salesforce-based solution to power the Virginia Mental Health Access Program (VMAP).
By integrating Service Cloud, Experience Cloud, and CRMA, VMAP streamlined referral processes, improved provider collaboration, and expanded program reach — helping more children receive timely mental health support.
Our partnership with MSV earned the 2024 ISG Paragon Award for Innovation, recognizing imagination and entrepreneurial spirit in advancing social impact.
When the Medical Society of Virginia (MSV) sought to strengthen pediatric behavioral health capacity across the state, Customertimes delivered a Salesforce-based solution to power the Virginia Mental Health Access Program (VMAP).
By integrating Service Cloud, Experience Cloud, and CRMA, VMAP streamlined referral processes, improved provider collaboration, and expanded program reach — helping more children receive timely mental health support.
Our partnership with MSV earned the 2024 ISG Paragon Award for Innovation, recognizing imagination and entrepreneurial spirit in advancing social impact.
Built on Trust, Expertise, and Purpose
Mission-driven organizations choose Customertimes for our proven Salesforce mastery, human-centered approach, and genuine commitment to creating lasting impact.
Enterprise Capability with Boutique Agility
We bring the scale, structure, and governance of a global consultancy – with the flexibility and responsiveness of a boutique partner. Our teams adapt to your pace, processes, and resources, ensuring projects move efficiently while preserving the personalized collaboration nonprofits value most.
Commitment to Purpose
Giving back is in our DNA. We actively support philanthropic initiatives and partnerships that strengthen the communities we serve.
Technical Excellence
Deep Salesforce platform knowledge across all major clouds.
Human-Centered Collaboration
We build technology around people – ensuring adoption, transparency, and long-term sustainability.
Proven Experience
Recognized across industries for our innovation and impact in mission-driven transformation.
Ready to amplify your mission?
Let’s build solutions that help you serve more people, strengthen your operations, and grow your impact.
Passionate about helping nonprofits use technology for good, Svetlana combines strategic vision with hands-on CRM expertise to empower organizations to deliver greater social impact.
