Data & Analytics

Get Your Data to Work for You

Use your data to gain true insights, meet KPIs, and sharpen your competitive edge.

Connect with a tech expert

Unlock business success through data-driven insights and KPI achievement

Data is the linchpin of success, particularly in achieving operational and strategic goals. By leveraging advanced data analytics, businesses can unlock powerful insights that directly support KPI fulfilment.

Make sense of your data and leverage its true value

Your data can be used to achieve your business goals. Make it accessible, easy to understand, and use it to drive intelligent recommendations.

Data mesh

We implement data mesh as an innovative approach to data architecture that focuses on decentralization and domain-oriented data management, enhancing organizational efficiency.

Data governance

We establish a comprehensive data governance framework to enhance data security, improve quality, and promote responsible usage, helping you make informed decisions and drive growth.

Data visualization

We transform complex data into clear visuals, like dashboards and reports for Self-Service BI, providing user-friendly insights for informed decision-making across all levels of your organization.

Data democratization

We ensure data is accessible, understandable, and usable by everyone in your organization, breaking down silos and empowering all individuals to leverage data for better decision-making.

Smart recommendations and predictions

We use advanced Al and machine learning to provide smart recommendations and data-driven predictions, helping you proactively address challenges, optimize resources, and gain a competitive edge.

Empowering your tech with data-driven solutions. Our service offerings​:

Enable agile data access

Business Impact

Increased agility and faster decision-making by enabling teams to access and manage their own data independently.​

ROI

Enhanced productivity due to reduced dependency on centralized data teams, leading to quicker project completions and faster time-to-market for data-driven products.​

ТCO

Lowered costs associated with centralized data management and reduced need for large-scale data migrations and consolidations.​

Enhance Data Trust and Compliance

Business Impact

Improved data quality and compliance, reducing the risk of regulatory fines and enhancing trust in data-driven decisions.​

ROI

Cost savings from avoiding penalties and the efficient use of high-quality data to drive revenue-generating activities.​

ТCO

Investments in governance frameworks and tools balanced by long-term savings from reduced data breaches and compliance costs.

Visualize data for better decisions

Business Impact

Enhanced decision-making capabilities across all organizational levels through clear and actionable insights.​

ROI

Increased operational efficiency and revenue growth as a result of timely and informed business decisions.​

ТCO

Investment in visualization tools and training with significant returns in productivity gains and reduced need for manual reporting.​

Democratize data for innovation

Business Impact

Empowered employees and improved cross-departmental collaboration, leading to more innovative and data-driven solutions.​

ROI

Greater overall productivity and innovation, resulting in increased revenues and market competitiveness.

ТCO

Initial costs of implementing data access tools and training offset by substantial gains in employee efficiency and satisfaction.​

Drive success with AI insights

Business Impact

Proactive problem-solving and optimized resource allocation, leading to improved operational efficiency and customer satisfaction.​

ROI

Increased revenue from targeted marketing, reduced churn, and enhanced customer loyalty through personalized recommendations.​

ТCO

Reduced costs through efficient resource use and enhanced customer engagement.

Transforming your business with innovative data solutions. Our services:

Sales Forecasting

Integrate historical sales data with CRM's predictive analytics. Automate real-time sales forecasting with API tools.

Customer Segmentation

Gather and classify customer data using CRM tools for targeted marketing automation.

Lead Nurturing

Use CRM to score leads, automate follow-up actions, and streamline lead assignments.

Customer Service Optimization

Implement ticketing and knowledge base systems within CRM. Track and improve resolution times and satisfaction metrics.

Inventory management

Track inventory with ERP integration, automate reorders, and manage real-time inventory updates.

Financial Consolidation

Standardize and integrate financial data from multiple subsidiaries for consolidated reporting.

Human Resources Management

Manage employee records, recruitment, and payroll with ERP. Automate compliance and benefits administration.

Production Planning

Align production schedules with supply chain constraints using ERP analytics. Adjust plans based on performance data.

Order Management

Synchronize CRM and ERP for real-time order processing, inventory allocation, and shipping.

Customer Insights and Product Developmet

Collect and analyze customer feedback via CRM to improve products and customer satisfaction.

Sales and Operations Planning (S&OP)​

Integrate CRM forecasting with ERP production planning for seamless data exchange and KPI tracking.

Customer Lifetime Value (CLV) Analysis​

Monitor acquisition costs, retention rates, and ARPU using CRM and ERP data. Develop strategies to enhance CLV.

Deep domain expertise in specific industries

With a targeted focus on a select few industries, we deliver proven solutions to modernize your business, save time, and lower costs.

Beverage

Consumer Packaged Goods

Insurance

Manufacturing

Healthcare & Life Sciences

Software

We work with leaders of enterprise software and cloud solutions

Microsoft Azure
Databricks
AWS
Google cloud
Oracle
SAP
Informatica
Salesforce
Talend

Hear what our customers have to say

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Industry leaders
trust Customertimes
So far, we have had a good partnership with Customertimes to help us support, enhance, and maintain the existing Salesforce org. We are partnering on a critical project that will be kicking off very soon. We are pleased with the quality of resources involved with this project and the work done by the Customertimes team in the discovery phase.

Pharmaceutical manufacturing client

CRM Strategy & Operations Director
Customertimes is very responsive and a great partner in our Health Cloud migration.

Pharmaceutical manufacturing leader

Senior Data Analyst
Ease of engagement and the resources provided have been excellent to work with.

Denise Geliot, TTI

Global Salesforce Manager
"Customertimes as a company has hands on the tech, right in a way and the data on everyday, on everyday data coming more from a business / commercial operation setting. I think it's good to be grounded on where is the tech right now in terms of evolution, in terms of possibilities, capabilities."

Haider Alleg

General Partner, Allegory Capital
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Unlock the full potential of your data

Transform raw data into actionable insights that drive business growth. Leverage our expertise in data analytics, governance, and visualization to empower your organization.
Start your data-driven journey today.

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Dmytro Kobryn
Head of Data & Digital Engineering

Data & technology expert who specializes in IT, system integration, artificial intelligence, and Internet of Things.