Modernize IT Service Management with Salesforce’s Agentforce IT Service
Deliver faster, smarter IT support powered by AI.
Salesforce's Agentforce IT Service unifies IT services, employee workflows, and support interactions in one intelligent hub. Turn traditional ticket queues into proactive AI support that resolves 30–50% of issues autonomously, saving thousands of productivity hours.
saved, per employee, per year
reduction in total IT costs
IT issues resolved autonomously
Outdated ITSM slows everyone down
Manual ticketing systems and disconnected tools waste time, frustrate employees, and drain productivity – costing organizations hundreds of hours each year.
Traditional IT Service Management tools rely on manual triage and ticket queues that delay resolutions and slow down your teams.
Too Many Tickets, Too Little Time
IT teams spend hours on manual triage, slowing ticket resolution and response times.
Productivity Lost to Routine Tasks
Employees lose up to 70 hours a year on repetitive IT issues like access requests and password resets.
Disconnected Systems, Fragmented Data
Agents struggle to fix issues with data scattered across portals, spreadsheets, and apps.
Support That Reacts Instead of Prevents
Teams spend more time firefighting IT problems than focusing on proactive solutions.
The Solution
Salesforce's Agentforce IT Service transforms IT operations with autonomous AI, real-time conversational support, and connected ITSM capabilities built on the Salesforce platform.
Employees can request help directly in Slack or Teams while AI agents resolve most issues automatically.
Conversational Support
Employees get help instantly through chat tools like Slack & Teams, eliminating portal friction and long ticket queues.
Intelligent Automation
AI agents handle routine tasks, from password resets to access requests, resolving up to 30-50% of issues autonomously.
Unified ITSM Platform
Service Cloud, Data Cloud, and CMDB work together in one hub, giving IT full visibility and enabling proactive, data-driven service delivery.
From tickets to conversations: the new face of ITSM
Salesforce's Agentforce IT Service transforms traditional IT Service Management into a proactive, AI-powered experience. Instead of filling out forms or waiting in queues, employees can request help directly through chat tools like Slack and Teams – and get instant, accurate answers from autonomous AI agents.
Every task is guided by intelligent recommendations so your teams can focus on what matters most – building stronger customer relationships.
Salesforce's Agentforce IT Service transforms traditional IT Service Management into a proactive, AI-powered experience. Instead of filling out forms or waiting in queues, employees can request help directly through chat tools like Slack and Teams – and get instant, accurate answers from autonomous AI agents.
Every task is guided by intelligent recommendations so your teams can focus on what matters most – building stronger customer relationships.
Intelligent automation that resolves 30-50% of issues
Agentforce IT Service uses AI and automation to handle routine tasks such as password resets, access provisioning, and device checks – no human intervention required.
Your IT team gains back valuable time to focus on high-impact projects while employees enjoy faster, frictionless support.
Agentforce IT Service uses AI and automation to handle routine tasks such as password resets, access provisioning, and device checks – no human intervention required.
Your IT team gains back valuable time to focus on high-impact projects while employees enjoy faster, frictionless support.
One connected platform for all IT services
Built on Salesforce, Agentforce IT Service unifies Service Cloud, Data Cloud, and CMDB into one modern ITSM architecture.
This eliminates data silos, improves visibility, and enables faster, more informed decisions – all within a secure, scalable platform that grows with your business.
Built on Salesforce, Agentforce IT Service unifies Service Cloud, Data Cloud, and CMDB into one modern ITSM architecture.
This eliminates data silos, improves visibility, and enables faster, more informed decisions – all within a secure, scalable platform that grows with your business.
Why Customertimes?
Preferred Salesforce Partner
As a long-standing, preferred partner of Salesforce, our certified teams specialize in Service Cloud, AI, and Data Cloud.
We ensure every part of your IT Service Management solution is optimized for performance, scalability, and future growth.
Fast Implementation
Deploy Salesforce's Agentforce IT Service in just 4–6 weeks using our pre-built accelerators and agile delivery approach.
We focus on quick wins that create immediate impact while keeping your daily operations running smoothly.
Innovation & Early Access
Our teams are actively involved in the product design program.
This gives clients the opportunity to influence product direction and keep their IT Service Management strategy ahead of the curve.
Industry Knowledge & Seamless Integration
We connect Agentforce IT Service with your existing ecosystem, from Microsoft and Google to Workday and Oracle NetSuite, ensuring smooth data flow and unified service delivery.
Business Impact
Modernizing IT Service Management with Salesforce's Agentforce IT Service delivers measurable improvements across cost, productivity, and employee experience.
With automation, unified data, and conversational support, organizations resolve issues faster and keep teams focused on meaningful work.
Streamlined Productivity
Employees regain up to 70 hours each year previously lost to troubleshooting and routine IT issues, freeing them to focus on higher-value work that actually moves the business forward.
Lower IT Operating Costs
Organizations typically reduce operational spend by 25% as automation replaces manual processes and multiple legacy tools are consolidated into a single modern ITSM platform.
Faster, More Reliable Resolutions
With conversational support and automated workflows, common issues are resolved in seconds rather than hours, dramatically reducing downtime and improving day-to-day efficiency.
Capacity for Strategic IT Initiatives
By offloading repetitive tasks to automation, IT teams gain the time and bandwidth to invest in modernization, security improvements, and long-term innovation.
Stronger Service Continuity
Unified visibility across Service Cloud, Data Cloud, and CMDB allows IT teams to prevent incidents before they escalate, reducing outages & improving the overall employee experience.
Ready to Modernize Your IT Service Management?
Partner with Customertimes to implement Agentforce IT Service and unlock a new era of AI-driven ITSM.
Go live in just 4–6 weeks and start reclaiming productivity from day one.
