Seamless Integration Modernization: Coca Cola's Migration to SAP BTP Integration Suite

Coca-Cola HBC’s Integration Transformation with Customertimes

Coca-Cola HBC AG (Hellenic Bottling Company) is one of the world’s largest Coca-Cola bottlers, operating across 29 countries in Europe and Africa and serving more than 715 million consumers annually.

To support its large-scale operations, Coca-Cola HBC relies on a complex ecosystem of enterprise systems spanning ERP, CRM, eCommerce, HR, manufacturing, and logistics. Over time, however, the integration layer connecting these systems became increasingly difficult to maintain and scale.

The Challenge: Modernizing a Complex Integration Landscape

Coca-Cola HBC was using a legacy on-premise integration platform (SAP PI/PO) to manage data exchange across its enterprise landscape, including:

• SAP S/4HANA (ERP)
• Microsoft Dynamics 365 CE (CRM)
• Workday (HCM)
• SAP Hybris eCommerce
• Manufacturing Execution Systems (MES)
• Warehouse and Transport Management Systems (WMS/TMS)

More than 300 interfaces had been built over time using multiple protocols such as IDoc, SFTP, SOAP, RFC, HTTP, and MDM. As business needs evolved, this environment became harder to adapt, maintain, and extend.

Coca-Cola HBC needed to migrate to a modern, cloud-native integration platform while ensuring business continuity and minimizing operational disruption.

The Solution: Cloud-Native Integration with SAP BTP Integration Suite

Customertimes partnered with Coca-Cola HBC to design and execute a large-scale integration modernization program based on SAP BTP Integration Suite.

Migration of 300+ Interfaces

Customertimes led the structured migration of more than 300 existing interfaces from SAP PI/PO to SAP BTP Integration Suite. Each interface was carefully assessed and adapted to ensure compatibility, performance, and long-term maintainability in the new cloud environment.

Adapter Transition and Protocol Support

The project covered a wide range of integration adapters and communication methods, including:

• IDoc
• FTP and SFTP
• RFC
• SOAP and HTTP
• MDM integrations

This ensured seamless communication between all connected systems throughout the migration.

Custom API Development for Microsoft Dynamics 365 CE

To support reliable data exchange and order processing, Customertimes developed custom APIs for Microsoft Dynamics 365 CE. These APIs enabled consistent master data synchronization and real-time integration between CRM, ERP, and eCommerce systems.

End-to-End Integration Coverage

The new integration landscape connected customer-facing platforms with backend systems across sales, commerce, production, and logistics — enabling smooth data flow across the entire value chain.

The Results: A Future-Ready Integration Platform

The modernization delivered clear operational and technical benefits for Coca-Cola HBC.

• Enhanced integration capabilities through a cloud-native, scalable platform
• Improved operational efficiency with faster and more reliable data exchange
• Business continuity ensured throughout the migration of mission-critical interfaces
• A future-ready foundation that supports ongoing innovation and growth

Despite the size and complexity of the project, the transition was completed with minimal disruption to daily operations.

Business Impact

By replacing a legacy integration platform with SAP BTP Integration Suite and introducing custom APIs, Coca-Cola HBC now benefits from a more resilient, flexible, and scalable integration architecture.

This transformation enables greater agility across the enterprise, supports evolving business requirements, and strengthens the company’s ability to operate efficiently at global scale.

‍