Salesforce Partner Cloud Implementation by Customertimes

Bring every partner, program, and process into one connected hub with Salesforce Partner Cloud – implemented by Customertimes. From onboarding to incentives, co-selling to performance tracking, we’ll help you turn relationships into results.

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296%

ROI in just three years

50%

increase in partner-sourced deals

40%

increase in order value via partner channels

What Is Partner Cloud & Why It Matters

Salesforce Partner Cloud replaces disconnected tools with a single, intelligent hub that streamlines partner operations, strengthens collaboration, and drives measurable results.

Partner Relationship Management (PRM)

Automate lead routing, track opportunities, and connect every partner touchpoint.

Partner Ecosystem Management (PEM)

Deliver tailored onboarding, enablement tracks, and incentives to boost engagement.

Channel Revenue Management

Automate rebates, sync inventory, and ensure accurate commission payouts.

Partner-Led Service and Marketing

Enable partners to run campaigns, access content, and manage MDF and referrals.

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Logo of Oscar

What You Can Achieve

Managing partner programs through spreadsheets, emails, and scattered systems slows you down. Incentives get delayed, deals slip, and performance visibility fades.

Salesforce Partner Cloud changes that.
It’s a centralized platform for deal registration, enablement, co-selling, inventory tracking, and incentives – all seamlessly integrated with Slack, ERP, and AI-driven insights.

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See Everything. Miss Nothing.

Get complete visibility into your partner ecosystem — from pipeline and inventory to incentive performance and partner engagement.

With one dashboard, you’ll know exactly where to take action next.

Get complete visibility into your partner ecosystem — from pipeline and inventory to incentive performance and partner engagement.

With one dashboard, you’ll know exactly where to take action next.

Tailored Implementation Packages

Package
Best for
Key Inclusions
Essential
Launching a partner portal quickly
Deal registration, branded site, pipeline view
Growth
Partner enablement and incentive launch
PRM + PEM features like guided tracks
Strategic
Large/global enterprises
Channel revenue management, CPQ integrations

Guided Growth. Real-Time Collaboration.

Help partners progress from onboarding to top-tier status with personalized enablement, milestone tracking, and AI-powered insights – enhanced by Agentforce to automate tasks and accelerate workflows.

And with Slack + Slack Connect, instantly share leads, co-sell opportunities, and deal updates to keep teams aligned and revenue flowing fast.

Help partners progress from onboarding to top-tier status with personalized enablement, milestone tracking, and AI-powered insights – enhanced by Agentforce to automate tasks and accelerate workflows.

And with Slack + Slack Connect, instantly share leads, co-sell opportunities, and deal updates to keep teams aligned and revenue flowing fast.

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Why Customertimes?

Salesforce Summit Partner

19+ years of experience and 800+ certified experts delivering excellence across all major Salesforce clouds.

Global Reach, Local Insight

Operating in 65+ countries, we combine global delivery power with deep industry knowledge in manufacturing, life sciences, consumer goods, and financial services.

Proven Track Record

4,000+ successful projects and ISG recognition as a Leader in Multi-Cloud Implementation for enterprise-grade delivery.

Future-Ready Solutions

From AI-powered partner enablement to ERP and revenue integrations, we help you future-proof your partner programs with the latest Salesforce innovations.

Implementation Packages

We offer three tailored packages to match your business complexity and growth goals.

Essential Package: Deal Management – One Experience ​

Aspect
Man-Days
Team Roles
Notes
Planning & Discovery
High-level CRM and partner ecosystem assessment with basic scope definition.
6-8 days​
Business Analyst​
High-level assessment, scope confirmation​
Design & Data Modelling
Portal wireframes, branding, sitemap, and navigation design. Data cleanup and modeling: segmentation, deal registration, referrals, and site structure.
16-20 days​
Solution Architect,​ Data Specialist, Salesforce Admin
Partner segmentation, deal registration and referral requirements, sitemap and navigation.
Configuration & Setup​
Setup of one Experience Cloud site with core features: deal and referral management, knowledge base, email alerts. Standard partner dashboard with 5 key reports.
18-20 days​
Salesforce Admin, Consultant​
Enable Experience Cloud core features, partner access setup​
Testing & Validation​
Basic functional testing & user acceptance validation.
4-6 days
QA Tester, Admin​
Basic testing, validation with client​
Training & Documentation​
Train-the-Trainer sessions (5) and ​basic documentation.
4-5 days
Trainer, Admin​
Overview training, simple guides​
Post-Go-Live Support​
Limited post-go-live support (up to 2 weeks).​
3-4 days
Support Specialist​
Basic testing, validation with client​

Growth Package: Multi Experience & Cross-Org Collaboration​

Aspect
Man-Days
Team Roles
Notes
In-Depth Planning & Discovery
Detailed process mapping & gap analysis.
15-20 days
Business Analyst, Consultant​
Detailed process mapping & scope
Design & Data Modelling
Master data harmonization: partner multi-tier segmentation.​ Content enablement, co-sell strategy, tracks enablement and account plans design.​ Advanced marketing and incentive programs design.
30-35 days
Solution Architect,​ Data Specialist, ​Admin
Multi-tier segmentation, track enablement, account plans, partner performance scorecards
Configuration & Customization​
Custom workflows, auto-assignment partner specific rules.​ Partner specific performance and scorecard tracks.​ Custom objects, data storage, and API calls config.​
30-35 days
Salesforce Admin, Developer​
Workflows, automation, basic custom development
Integrations
Slack automation (e.g., co-sell collaboration and deal alerts).​ Partner Connect mapping and workflows (co-sell object sync).
10-15 days
Integration Specialist, Developer​
Connect with SPIFF, Slack, Partner Connect
Testing & Validation​
User Acceptance Testing (UAT).​ Data validation.
8-12 days
QA, Admin​
UAT, data validation, bug fixes​
Training & Change Management​
Role-based training sessions.​ Partner guides.
8-10 days
Trainer, Change Manager​
Role-based training, documentation​

Strategic Package: Partner 360 Experience​

Aspect
Man-Days
Team Roles
Notes
Discovery & Business Process Re-Engineering​
Business process re-engineering.​ Future-state design and road-mapping.
20-25 days
Business Analyst, PBC Consultant​
In-depth analysis & design​
Design & Data Modelling
Incentive programs development.​ Channel inventory configuration.
35-45 days
Data Engineer, Admin​
Complex data migration, deduplication​
Custom Development & Automation​
Complex workflows, approval processes (partner sales and inventory consumptions, deal and design registration, rebates, ship and debit, price protection programs configuration).​ Custom Lightning components or Visualforce pages.​ Next best actions AI, AI-powered features.
35+ days
Developer, Architect​
Workflows, automation, basic custom development
Integrations
Integration with ERP systems, CRMA/Tableau, B2B Commerce, Revenue Cloud and other systems.​ Real-time data sync.
15+ days
Integration Specialist, Developer​
Multiple systems, real-time sync​
Testing & Validation​
User Acceptance Testing (UAT).​ Data validation.
15+ days
QA, Admin​
Extensive testing, performance tuning​
Change Management & Adoption​
Customized training programs.​ Stakeholder engagement.​ Adoption metrics.
10-15 days
Trainer, Change Manager​
Stakeholder engagement, training programs​

Make Your Partner Program a Competitive Advantage

Customertimes will help you bring Salesforce Partner Cloud to life – faster, smarter, and with measurable results.