Salesforce Business Analyst / Consultant Senior

Job (Project) Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.  

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Requirements:

• 4+ years as Salesforce Consultant - consultative approach, not just execution;

• Strong knowledge of Sales Cloud and Service Cloud (Sales Cloud is a priority);

• CPQ knowledge will be an advantage;

• Ability to cooperate effectively with development teams and understand technical constraints and possibilities;

• Profound requirements gathering and solution design skills (ability to challenge requests and identify root causes);

• Hands-on in complex Salesforce orgs with integrations and legacy systems;

• Excellent English communication skills (stakeholder-facing);

• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment;

• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies;

• Strong presentation, written and verbal communication skills, and interpersonal skills;

• Experience documenting user stories and creating to-be process flow diagrams;

• Ability to effectively prepare and maintain the main documents/tools to meet project needs;

• Proficiency in Microsoft Word, Excel, PowerPoint, Project, and Visio;

• Ability to juggle and prioritize multiple tasks within a collaborative team environment;

• Flexibility and willingness to do what it takes to get the job done;

• Drive and desire to learn and grow both technical and functional skill sets;

• Agile/Scrum background will be an advantage;

• Familiarity with Salesforce development tools and languages such as Apex, Lightning Web  

Components (LWC), and JavaScript is optional but would be an advantage;

• Experience with API integrations and iPaaS tools (Dell Boomi, Workato, or similar) is optional but would be an advantage

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Responsibilities:

• Work with clients and end users to gather, understand, and define business requirements;

• Lead requirements elicitation, deep dive analysis, and solution design processes;

• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients;

• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories;  

• Configure, customize, and optimize Sales Cloud and Service Cloud;

• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies;  

• Configurate Salesforce CRM as a part of solution development according to business requirements;  

• Maintain and improve legacy and mission-critical components;

• Enforce data governance and build impactful reports/dashboards;

• Cooperate closely with Salesforce developers, admins, BA, and NetSuite team;

• Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans;  

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training  

• Engage with the customer on additional requirements and business needs;  

• Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements, and associated process flows;

• Assist with scoping and planning

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What We Offer:

• Competitive salary;

• 100% remote opportunity; 

• Paid time off (PTO), sick leave, and national holidays. Benefits will be communicated during the application process depending on your location; 

• Travel expenses are covered when applicable;

• Referral program;

• Paid certification program;

• Personal development plan (PDP); 

• Access to a language platform. 

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