Portfolio Director

Job (Project) Description ‍

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.

Requirements:

Proven experience in portfolio or program management, with responsibility for multiple accounts/projects;

Strong business development and client relationship skills;

Strategic thinking and operational execution capabilities;

Financial acumen and experience managing revenue and margins;

Leadership experience managing diverse, cross-functional teams;

Strong problem-solving, negotiation, and risk management skills;

Excellent communication and stakeholder management skills

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Responsibilities:

1. Strategic Portfolio Management

Develop and execute the strategy for the Portfolio, ensuring alignment with corporate objectives and industry and technology trends;

Oversee multiple accounts and projects within the Portfolio, ensuring profitability through revenue growth and resource and delivery optimization;

2. Business Growth

Define and drive annual revenue targets for portfolio-related accounts, projects, and opportunities;

Build and continuously strengthen high-level customer relationships—both strategically and on a personal level—to enable long-term collaboration and deeper engagement;

Proactively work with the Sales and Account Management teams to facilitate business growth, including net new names, in alignment with the existing Portfolio strategy;

Collaborate with Practices and the CTO office to expand market presence, including vendor engagement;

Drive the process of identifying new opportunities, including up-sells and cross-sells, and converting them into tangible business deals;

Contribute in Customer QBRs (Quarterly Business Reviews), setting strategic priorities and growth initiatives;

Identify successful projects where the organization excels, and consistently replicate these successes within established technologies, key clients, and industries to drive solution sales, enhance efficiency, and foster business growth;

Actively participate in pre-sales activities in cooperation with Practices to optimize pricing and maximize margins for potential deals;

3. Portfolio & Delivery Leadership

Provide strategic leadership, ensure full accountability for portfolio performance, and serve as the ultimate escalation point for all portfolio-related matters;

Establish and lead a portfolio team structure that fully meets customer requirements, balancing cost efficiency with stability to ensure scalability and customer satisfaction; Hold full accountability for team performance and outcomes;

Drive delivery excellence, maintaining high quality, efficiency, and financial planning;

Serve as a key decision-maker for project prioritization, ensuring efficient resource allocation;

Align with account managers and delivery leaders to enhance customer satisfaction, project success, and solution adoption;

Oversee risk management, ensuring smooth project execution and escalating major risks/issues as needed;

Foster a high-performance culture grounded in business understanding and a strong focus on delivering real value for both the customer and the company—ensuring the entire team embraces and consistently applies this mindset;

4. Financial & Performance Management

Own portfolio revenue and labor margin, ensuring sustainable financial success;

Develop and implement strategies for price optimization and margin maximization;

Measure and report key portfolio KPIs, including:

Revenue per portfolio;

Labor margin per portfolio;

Customer satisfaction (NPS);

Provide regular financial and operational insights to stakeholders, identifying areas for improvement;

Set and implement OKRs to drive business growth and development, ensuring alignment with company strategic objectives and measurable outcomes;

5. Client & Stakeholder Management

Build and maintain strong relationships with key clients and stakeholders;

Handle escalations effectively, resolving them in a way that benefits both the customer and the organization;

Drive engagement strategies to maintain and expand partnerships;

6. Risk Management & Governance

Proactively identify and mitigate portfolio-level risks related to delivery, finances, and client relationships;

Ensure compliance with corporate policies, contracts, and industry regulations;

7. Industry Leadership

Maintain and continuously deepen knowledge of industry trends, best practices, competitors, and regulatory changes to stay ahead and drive informed decisions within the Portfolio;

Ensure best-in-class industry solutions through collaboration with practices, sales, and technical teams;

Collaborate with other Portfolios to share best practices, mitigate risks, and drive company-wide synergies;

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