IT Support Specialist (Kyiv office)

Job (Project) Description

As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues across a distributed user base. Your responsibilities will include providing desk-side and remote support, managing user access and passwords, maintaining business applications, and escalating more complex problems when necessary. This role requires strong communication skills, technical knowledge, and a proactive attitude to ensure reliable IT service delivery to all employees.

Requirements:

• 1+ year experience performing level one help desk support working as part of a corporate help desk/IT team;

• Basic Technical Certification (A+, Networking, MCP, etc.);

• Strong customer service, can-do attitude, with good follow-through skills;

• Available to work with Jira;

• Keen interest and ability to learn new software and hardware;

• Advanced knowledge of desktop computer hardware and software, including Microsoft Office; experience with a variety of platforms and systems including MS Windows 10 and Apple (Mac) preferred;

• Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring;

• Proven analytical and problem-solving skills;

• Ability to work well in a team environment with minimal supervision;

• Good written and verbal communication skills in English and Ukrainian

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Responsibilities:

• Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks;

• Grant access, change, and reset passwords;

• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base;

• Serve as the initial point of contact for troubleshooting hardware/software PC problems;

• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration;

• Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment;

• Log all calls and activities accurately in a tracking system;

• Special projects and additional duties as assigned

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We offer:

· Financial stability and competitive compensation depending on experience and skills;

· Social package – Private Medical Healthcare;

· Transparent professional and career growth development plans;

· Buddy system;

· Flexible work schedule;

· 20 working days of paid vacation leave;

· 5 days off on demand;

· 15 working days of paid sick leave with a certificate;

· Access to Language Learning Platform goFluent;

· Additional training and certifications;

· Friendly team and pleasant working environment.

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