Senior Salesforce Business Analyst / Consultant

Job (Project) Description

‍

Customertimesis a global digital engineering, product development, and technology consultingcompany. Headquartered in New York, we have a team of 1000+ experts and officesin 12 countries.

We are looking for a specialist who will work within a multidisciplinary team to design, configure, and implement Salesforce-based solutions. The role involves gathering and refining requirements, supporting architectural assessments,coordinating UAT and production deployments, and ensuring seamless adoption ofnew tools and processes. This consultant will contribute to enterprise-leveldigital transformation programs, driving efficiency and value for clientsworldwide.

‍

Requirements:

•          Master’s degree in Systems Analysis,Business Analysis, Computing Systems Analysis and Design, IT Management, orInformation Systems and Analytics;

•          Minimum 6 years of experience as aBusiness Analyst, including participation in at least three large-scaleSalesforce Field Service Lightning implementations;

•          Strong understanding of Salesforcearchitecture and integration of business processes;

•          Experience translating businessrequirements into functional designs;

•          Excellent analytical, communication,and problem-solving skills;

•          Experience working in multidisciplinaryand international project teams;

•          Salesforce certifications required:Administrator, Platform App Builder, Sales Cloud, Service Cloud Consultant,Field Service Consultant, Manufacturing Cloud Accredited Professional, TableauCRM, Einstein Discovery Consultant;

•          Continuous learning mindset andproactive approach to professional development

‍

Responsibilities:

•          Analyze, document, and optimizebusiness processes inclose collaboration with stakeholders;

•          Facilitate workshops, interviews, andworking sessions togather and refine detailed business requirements;

•          Translate business needs into userstories, functionalspecifications, and system recommendations;

•          Work with Salesforce technical teams toassessarchitecture and ensure alignment with business objectives;

•          Support solution design, configuration,testing, UATcoordination, and production deployment;

•          Maintain documentation for processes,configurations, andchange management initiatives;

•          Develop training materials and userguides to ensuresuccessful adoption of new tools;

•          Actively participate in Agileceremonies, includingbacklog grooming, sprint planning, daily stand-ups, andretrospectives.

‍

What We Offer:
‍

• Financial stability and competitive compensation;

• Transparent professional and career development plans;

• Career growth paths: horizontal, professional, and managerial;

• E-learning opportunities, certification support, and access to goFluent language platform;

• Remote work;

• Flexible work schedule;

• Referral bonus program.