Salesforce Employee Service Implementation by Customertimes
Empower your workforce. Eliminate HR friction. Launch with the partner Salesforce trusts.
As a Salesforce Summit Partner and premier implementer of Salesforce Employee Service, Customertimes helps organizations deliver the modern, AI-powered HR experience employees expect – faster, smarter, and at scale.
revenue growth
higher customer satisfaction
less HR admin time
of tasks automated by AI
Why Salesforce Employee Service?
Legacy HR systems create frustration – for employees and HR teams alike.
Salesforce Employee Service is built to change that, with a unified service console, AI-powered support, and self-service portals that meet employees where they are – Slack, mobile, email, and more.
Up to 31% increase in employee productivity
Empower teams with faster answers, smarter tools, and less time spent on routine tasks.
20%+ reduction in HR support workload
Deflect repetitive requests with AI-powered case resolution and self-service portals.
Slack-native support via Agentforce
Deliver instant, personalized HR assistance in the flow of work with Agentforce.
Faster onboarding, better retention, and streamlined internal mobility
Accelerate ramp-up, improve retention, and enable seamless talent movement across roles.
Unlock These Capabilities
A future-ready HR experience – powered by Salesforce, delivered by Customertimes.
AI-Powered Self-Service
Give employees instant, accurate answers to HR questions with intelligent virtual agents.
Unified HR & IT Console
Resolve HR and IT cases in one place – streamlining support and boosting resolution speed.
Seamless System Integrations
Connect with Workday, Active Directory, and other systems for smooth, automated workflows.
Slack-Native Agentforce Support
Support employees in the tools they already use, with AI-enabled help right in Slack.
Real-Time HR Analytics
Access dashboards that track trends, service performance, and employee engagement in real time.
Why Customertimes?
Salesforce Summit Partner
Salesforce trusts us because we deliver results – on time, at scale, and with impact.
Global Reach, Local Insight
With 4,000+ projects in 65+ countries, we bring cross-industry expertise to every engagement.
Deep Salesforce & HR Tech Expertise
Our 800+ certified experts specialize in Salesforce, Workday, ITSM, HRIS, and ERP integration.
Recognized by Industry Leaders
Recognized by ISG and Gartner for multi-cloud CRM excellence, we embed best practices, align with your goals, and ensure adoption.
Tailored Implementation Packages
Let’s Build a Better Employee Experience
Salesforce built the future of HR service. Customertimes makes it real – with speed, precision, and scale.
