Senior MS Dynamics 365 CRM Consultant

Job Description

‍
‍As an integral part of our MS CRM practice, you will cooperate with cross-functional teams—business analysts, developers, and key stakeholders—to design, implement, and optimize Microsoft Dynamics 365 Customer Engagement (CRM)/ PowerApps solutions. You’ll play a pivotal role in assessing client needs, configuring CRM systems, and ensuring successful adoption and continued system effectiveness.

Responsibilities: 

• Analyze project requirements and plan the implementation and delivery according to the scope, deadline, and budget;

• Analyze product design and functionality, describe business processes and customer requirements;

• Create design, system, user, and procedural documentation;

• Configure and customize Dynamics 365 CRM applications, including entities, forms, views, workflows, business process flows, and dashboards;

• Leverage Power Platform components (Power Apps, Power Automate) to enhance CRM functionality and automate business processes;

• Run client workshops on business processes, business requirements, and system design;

• Architect solutions on a functional and technical level that will deliver high-quality results to meet the client’s needs and use the features and functions correctly and effectively;

• Help the Sales team in pre-sales activities, respond to requests for proposals and invitations to tenders, prepare and present demonstrations;

• Drive improvements forward for Microsoft Dynamics (CRM) installations using manufacturing best practices;

• Help plan and implement integrations of Microsoft Dynamics (CRM) with custom-built solutions; plan builds, releases, upgrades, and merging of patches;

• Review technical solutions, help troubleshoot production issues, and suggest fixes;

• Cooperate with system administrators and the IT team in planning, design, implementation, and testing of new and existing database configurations, as well as application updates;

• Work with team members, including developers, architects, and other consultants, to share knowledge and best practices;

• Coordinate and contribute to end-user training and assist in developer training on creating new database objects for application development.

‍

Requirements: 

• 4+ years of experience in consulting clients on the Microsoft Dynamics (CRM)/ Power Platform;

• Knowledge of the core functionality of Microsoft Dynamics products and technical tools for application customization;

• Software engineering skills in Microsoft Dynamics and its customization aspects;

• Knowledge of the solution architecture and design concepts for software customization;

• Technical, functional, and deployment architecture of Microsoft Dynamics;

• Knowledge of SSIS, SSAS, and MDX reporting and report writing;

• SQL database design and management;

• Upper-intermediate level of English.

‍

What We Offer: 

• 20 days of paid vacation, 15 paid days of sick leave with a doctor's note, and 5 days of paid sick leave without a doctor's note; 

• Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate; 

• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.); 

• Regular team-building opportunities as well as bi-annual company-wide events; 

• Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval. 

‍