Senior Site Reliability Engineer

Job (Project) Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.  

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Requirements:

• Proficiency in Terraform syntax and GitHub Actions configuration, including pipelines and job management using GitOps;  

• Working knowledge of SaaS architecture concepts and designs;

• Understanding of Kubernetes, including CLI usage and service re-provisioning  

• Ability to provision and set up metrics along with managing alerts and silences;  

• Identify Service Level Indicators (SLIs) that align the team with availability and latency objectives;

• Experience with Linux operating system configuration, package management, and troubleshooting;  

• Working experience with cloud environments like AZURE or AWS and provisioning infrastructure there;

• Good cultural fit: clear communication, empathy, curiosity & continuous learning, no blame attitude, but instead supportive.  

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Responsibilities:

• Design, build, and maintain the product cloud infrastructure that enables seamless scaling to support hundreds of thousands of concurrent users;

• Develop advanced monitoring systems that proactively alert on symptoms, ensuring rapid response to potential issues;

• Leverage tools like Terraform, GitHub actions, and Kubernetes to efficiently manage our AWS or AZURE infrastructure;  

• Continuously enhance operational processes, making deployments, upgrades, and other tasks as boring and automated as possible;

• Collaborate with product engineers on daily basis and influence product architectures designs;

• Be part of an on-call (PagerDuty) rotation to respond swiftly to incidents affecting availability, offering support to product engineers during customer incidents;

• Act as a reliability champion for stable counterpart assignments, ensuring a robust and resilient infrastructure;

• Propose innovative ideas and solutions within the SRE organization and engineering;  

• Plan, design, and execute solutions to achieve goals agreed upon by the team;

• Leading by example with positive and inclusive attitude and fostering constructive discussions between SRE and engineering;  

• Proactively identify opportunities to enhance system availability and performance by applying insights gained from monitoring and observation;  

• Share your learnings with the wider community;  

• Be the first responder during emergencies and on-call duties, promptly addressing symptoms and conducting root cause analysis to implement corrective actions and prevent recurring issues.

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What We Offer:

• Financial stability and competitive compensation;

• Transparent professional and career growth development plans;  

• Сareer development: horizontal, professional, managerial;  

• Health insurance, life, and accident insurance (opportunity to insure relatives at the corporate rate);  

• E-education, certification coverage, access to language learning platform goFluent;  

• Remote work or work from the office;  

• Flexible work schedule;  

• Referral bonus.

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