SAP BTP Operations Engineer

Job (Project) Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.  

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Requirements:

• Proven experience in SAP BTP operations, administration, and governance;

• Strong understanding of cloud lifecycle management, automation, and monitoring tools;

• Experience managing multi-tenant SAP BTP environments and subaccount structures;

• Familiarity with role-based access control and aligning operational models with organizational structures;

• Solid knowledge of SAP BTP architecture, including HA/DR strategies.

• Experience in cloud cost management and financial tracking;

• Understanding of security compliance frameworks, audit processes, and incident management;

• Excellent collaboration, communication, and stakeholder engagement skills.

• Demonstrated ability to lead cross-functional initiatives and drive process improvements.

Nice to Have:

• Hands-on experience with SAP cloud technologies such as Cloud Connector, RISE with SAP, SAP Analytics Cloud (SAC), and SAP Build Process Automation;

• Exposure to DevOps methodologies and tools for cloud operations;

• Experience in establishing Centers of Excellence (CoE) for cloud platforms;

• Background in SAP Basis or cloud operations engineering;

• Familiarity with SaaS multi-tenant security fundamentals.

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Responsibilities:

• Oversee the full lifecycle of SAP BTP environments, including provisioning, patching, upgrades, release management, and decommissioning;

• Develop and implement scalable processes for environment provisioning, monitoring, cost optimization, security compliance, and continuous improvement;

• Coordinate deployment, testing, integration, and change management activities across SAP BTP landscapes;

• Act as a subject matter expert, advising teams on best practices for SAP BTP operations, governance, and security;

• Lead the design and enforcement of governance frameworks, including:

• Restructuring subaccount models to align with organizational hierarchy for better cost and resource management;

• Defining internal roles and responsibilities for SAP BTP operations;

• Implement and maintain monitoring, logging, and alerting systems to ensure platform health and performance;

• Define and apply architecture principles for High Availability (HA) and Disaster Recovery (DR);

• Support security compliance, audit readiness, and incident response processes;

• Collaborate with cross-functional and global teams to continuously improve BTP operational models;

• Promote knowledge sharing, mentoring, and effective communication across stakeholders.

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What We Offer:

• Financial stability and competitive compensation;

• Transparent professional and career growth development plans;  

• Career development: horizontal, professional, managerial;  

• E-education, certification coverage, access to the language learning platform goFluent;  

• Remote work or work from the office;  

• Flexible work schedule;  

• Referral bonus.

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