Service Cloud
$100
Salesforce Service Cloud enhances support operations with omnichannel support, case management, and AI-driven insights for quick issue resolution. Real-time analytics, automated workflows, and integration with other Salesforce products ensure personalized service. This platform boosts customer satisfaction, fosters loyalty, and drives long-term growth.
Edition
Term duration
12 months
24 months
What does the price include
Professional
/ Month
The flexible CRM suite with even more marketing, sales, service, and commerce tools.
- Greater Customization and Automation
- Sales Quoting and Forecasting
- Enhanced, Real-time Chat
Enterprise
/ Month
The CRM for service with built-in trusted AI.
- AI for Customer Service
- Self-Service Help Center
- Workflow Automation
Unlimited
/ Month
The CRM for service with chat and 24/7 support.
- 24/7/365 support
- AI-powered Chatbots
- Chat
Product features
- Advanced Service Automation tools for streamlining workflows.
- In-depth Service Analytics for data-driven decision making.
- Service Collaboration tools for fostering teamwork.
- Case Management for efficient issue resolution.
- Customizable dashboards and reports.
Compare editions and features
Top features
Professional
User / Month
Available for Purchase
-
-
Enterprise
User / Month
-
Available for Purchase
Available for Purchase
Available for Purchase
Unlimited
User / Month
Available for Purchase
Available for Purchase
Highlights
Omnichannel Support for Seamless Customer Interactions
Salesforce Service Cloud provides omnichannel support, allowing businesses to connect with customers across various channels including email, phone, chat, and social media. This ensures a seamless and consistent customer experience, regardless of how customers choose to reach out, leading to higher satisfaction and quicker issue resolution.
Efficient Case Management
The platform offers powerful case management tools that streamline the process of tracking and resolving customer issues. Automated workflows, AI-driven insights, and a unified view of each customer enable support agents to manage cases more efficiently, reduce response times, and improve resolution rates.
AI-Driven Insights for Proactive Service
Service Cloud leverages artificial intelligence to provide actionable insights and predictive analytics. This helps businesses anticipate customer needs, identify potential issues before they escalate, and deliver proactive support, enhancing the overall customer experience and reducing support costs.
Real-Time Analytics and Reporting
With real-time analytics and customizable dashboards, Service Cloud allows businesses to monitor key performance indicators and track service metrics. This data-driven approach enables informed decision-making, helps identify areas for improvement, and ensures that service teams are meeting their performance goals.
Unlock the full potential of your business
Our team of experts will work closely with you to understand your unique goals and challenges, then recommend the perfect solution. Book a meeting today.