SFMC Consultant Lead

Job (Project) Description  

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.   

‍

Requirements: 

• Proven ability to leverage analytical and problem-solving skills in a fast-paced environment;

• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies;

• Strong presentation, communication (written and verbal), and interpersonal skills;

• Experience documenting user stories and creating to-be process flow diagrams;

• Ability to effectively prepare and maintain the main documents/tools to meet the project needs;

• Proficiency in Microsoft Word, Excel, PowerPoint, Project, and Visio;

• Ability to juggle and prioritize multiple tasks within a cooperative team environment;

• Flexibility and willingness to do what it takes to get the job done;

• Drive and desire to learn and grow both technical and functional skill sets;

• Proven Salesforce and Marketing Cloud experience to develop client or business solutions;

• Proficiency in English (written and spoken).

‍

Responsibilities:  

• Work with clients and end users to gather, understand, and define business requirements;

• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients; 

• Cooperate with team members to design a solution that will meet a client’s business requirements and fulfill user stories;

• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies;

• Consult on Marketing Cloud requests and configurations using MC;

• Configurate Salesforce CRM as part of solution development according to business requirements; 

• Cooperate with developers to test and verify that solutions will meet the business requirements; 

• Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans;

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training; 

• Engage with the customer on additional requirements and business needs; 

• Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows;

• Assist with the scoping and planning. 

‍

What We Offer: 

• Financial stability and competitive compensation; 

• Transparent professional and career growth development plans;  

• Career development: horizontal, professional, managerial;  

• 20 working days of paid vacation, 15 working days of paid sick leave with a doctor’s note, and 5 working days of paid sick leave without a doctor’s note;    

• Health insurance, life, and accident insurance (opportunity to insure relatives at the corporate rate);  

• E-education, certification coverage, access to the language learning platform;  

• Remote work or work from the office;  

• Flexible work schedule;  

• Referral bonus. 

‍