SF Business Analyst Consultant with SPIFF

Project Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.

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Requirements:

• Strong theoretical knowledge and practical experience in Incentive Compensation Management (ICM);

• Hands-on experience with SPIFF, including the ability to configure and manage SPIFF solutions effectively;

• Level 1 and Level 2 SPIFF University certifications (or equivalent demonstrated expertise);

• Proficiency in English, with strong communication skills for client interactions and documentation;

• Ability to work collaboratively in a consultative role, engaging with clients and internal teams to drive successful project outcomes.

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Responsibilities:

• Serve as a consultant on SPIFF projects, guiding clients through the entire implementation process;

• Conduct discovery sessions to assess business needs, gather requirements, and align solutions with client expectations;

• Develop and document Functional Requirements Documents (FRDs) to ensure clarity and alignment on project deliverables;

• Design and configure SPIFF logic, ensuring it meets business objectives and technical specifications;

• Provide client support during User Acceptance Testing (UATs), addressing any issues and ensuring smooth implementation;

• Offer hypercare support post-implementation, assisting clients with troubleshooting and optimization.

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What We Offer:

• Competitive compensation depending on experience and skills - USD monthly payment;

• 100% remote work;

• Flexible work schedule;

• 10 business days of paid vacation per year (can be taken after 6 months in Customertimes);

• Up to 10 national holidays (either US or country of residence);

• 5 days personal days off (can be taken after 3 months in Customertimes);

• Travel expenses are covered when applicable;

• Referral program;

• Personalized personal development plan (PDP);

• E-education, certification coverage, and access to the language learning platform goFluent.

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