Senior Project Manager

Job (Project) Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.  

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Requirements:

Must-Have Skills & Experience  

• 3+ years of project/program management in the CRM area or 3+ years in Salesforce transformations (multi-instance unified architecture);  

• Experience in industrial environments (manufacturing experience is a solid advantage);  

• Proven success leading global teams across time zones and business units;  

• Strong grounding in change management frameworks (e.g., ADKAR);  

• English communication skills (Full Business Proficiency).  

Soft Skills  

• Strategic Mindset: Understands the why behind the what; makes smart tradeoffs;

• Executive Fluency: Able to speak the language of CXOs and line managers alike;  

• Calm in Crisis: Provides stability and focus during high-pressure escalations;

• Adaptive Leadership: Coaches diverse stakeholders through ambiguity and change;

• Delivery Ownership: Drives accountability with urgency, clarity, and structure.

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Responsibilities:

• Lead end-to-end delivery of CX solutions (CRM, CPQ, Marketing Automation, etc.), consolidation, and business process harmonization across multiple divisions and solutions;  

• Drive execution across discovery, design, build, and deployment phases, ensuring minimal disruption to operations;  

• Act as a Change Management Owner, creating stakeholder alignment, adoption strategies, and a communication framework: Migration from on-premise CX solution to CX cloud, and from one CX solution to another;  

• Transform processes during the migration/ transition delivery;  

• Own RAID log, risk mitigation, and dependency tracking across global teams;

• Lead governance: chair program steering committees, phase gate reviews, and status communication;  

• Partner with enterprise architects, product owners, and technical leads to ensure roadmap viability and system alignment.

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What We Offer:

• Personal holidays;

• Health insurance in accordance with the CT Benefits Policy. 401k Plan from year two with Customertimes;

• Covered travel expenses;

• Home office expense reimbursement;

• Personal Development Plan (PDP), mentorship, and access to a wide range of educational material and certifications;

• A collaborative and innovative work environment;

• Remote work opportunities and flexible hours.

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