Senior Configurator Analyst

Job (Project) Description  

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.   

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Requirements: 

• Proven ability to leverage analytical and problem-solving skills in a fast-paced environment with 5+ years of experience;

• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies;

• Strong presentation, communication (written and verbal), and interpersonal skills with the ability to lead client meetings;

• Advanced experience in documenting user stories and creating to-be process flow diagrams;

• Expert ability to effectively prepare and maintain the following key documents/tools to meet project needs:

• BRD, FRS, SRS;

• Traceability Matrix;

• Stakeholder Matrix;

• Business Processes in BPMN notation;

• Backlog Management;

• User Story/Use Case;

• Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis;

• Advanced proficiency in Microsoft Word, Excel, PowerPoint, Project, and Visio;

• Ability to juggle and prioritize multiple complex tasks within a collaborative team environment;

• Flexibility and willingness to do what it takes to get the job done;

• Drive and desire to learn and grow both technical and functional skill sets;

• Deep Experience Cloud knowledge is required;

• Strong Sales Cloud and Service Cloud experience is required;

• Experience with Commerce Cloud, Marketing Cloud, or Analytics Cloud will be an advantage;

• Advanced English skills.  

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Responsibilities:  

• Work with clients and end users to gather, understand, and define business requirements for complex Salesforce configuration projects;

• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for clients;

• Work collaboratively with team members to design advanced solutions that meet clients' business requirements and fulfill user stories;

• Lead the configuration for complex user stories within Salesforce, AppExchange products, or other cloud-based technologies;

• Configure Salesforce Experience Cloud, Sales Cloud, and Service Cloud as part of solution development according to business requirements;

• Collaborate with developers to test and verify that solutions meet business requirements;

• Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans;

• Lead key meetings with clients including requirements sessions, system demos, user acceptance testing, and end-user training;

• Engage with customers on additional requirements and business needs;

• Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements, and associated process flows;

• Lead scoping and planning efforts for complex projects;

• Mentor Junior Configurator Analysts and provide technical guidance.

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What We Offer: 

• 100% remote opportunity; 

• 15 working days of paid time off;

• Medical Insurance & Retirement;

• Travel expenses are covered when applicable; 

• Referral program; 

• Personalized development plan (PDP); 

• Access to Udemy and a language learning platform. 

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