Business Analyst for IT and Security Projects

Job Description

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Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.  

As a global IT consulting company, we spark the world of tech with excellent solutions to industry leaders in healthcare, life sciences, consumer packaged goods, manufacturing, financial services, education, and the nonprofit sector.

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Requirements:

General:

• Ability to operate independently and as a part of a team;

• At least 3 years of experience in Business Analysis or a related field;

• Ability to map current and future state processes, identify gaps, and suggest improvements;

• English language: level B2 and higher;

• Strong empathic, problem-solving, critical, and system-thinking skills;

• Ability to plan and execute requirement analysis in a logical, structured, and systematic manner;

• Good leadership and social skills to mediate and cooperate well with other team members and stakeholders;

• Support in evaluating and managing third-party vendors providing IT/security solutions.

Technical – will be highly beneficial:

• Understanding of Data Classification / Data Governance (Public, Internal, Confidential, Restricted) and Data Loss Prevention (DLP),
  Experience with Microsoft Purview is a plus;
  

• Understanding of key Cybersecurity components and best practices:
  

- User Identity and Access Management. Experience with Microsoft E5 Suite or similar is a plus

- Network Security

- Endpoint Security

- Information Security and Data Security

- Threat Detection and Response

- Security Awareness Training;

• Experience with DAST/SAST/SCA Tooling, eg SonarQube, Checkmarx, or similar;
  

• Familiarity with cloud computing (AWS, Azure), networks, servers, and databases.

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Responsibilities:

• Collaborate with IT and security teams to define project scope, objectives, and deliverables;

• Gather and document functional and non-functional requirements for IT infrastructure, cloud migrations, and cybersecurity initiatives;

• Support requirements validation, preparing information and presentations for stakeholders and team members to address questions regarding proposed product decisions;

• System analysis and process flowcharting, strong with documentation and UAT execution;

• Differentiate high-priority requests for each stakeholder type and prioritize requests within the project;

• Keep product specifications up to date for knowledge sharing between project teams;

• Assisting with communication between project teams, improving transparency and ensuring consistency across products/solutions.

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What We Offer:

• 20 days of paid vacation, 15 paid days of sick leave with a doctor’s note, and 5 days of paid sick leave without a doctor’s note; 

• Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate; 

• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.); 

• Regular team-building opportunities as well as bi-annual company-wide events; 

• Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval. 

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