
Job Description
We are seeking a Salesforce Consultant/BA for our Support team on the client’s site in Frankfurt.
Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.
Requirements:
- Excellent communication skills with the ability to effectively interact with clients, stakeholders, and cross-functional teams fluently in both German and English;
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field;
- Minimum of 2 years of experience in Salesforce consulting, business analysis, or related roles;
- Proven experience in supporting and implementing Salesforce solutions, including configuration, customization, and integration;
- Basic understanding of Salesforce architecture, data model, and security model;
- Ability to make informed technical decisions and recommendations based on business requirements and best practices;
- Strong problem-solving skills and attention to detail;
- Proactive mindset with a commitment to delivering high-quality solutions and exceptional customer experiences.
Nice to Have:
- Demonstrated ability to lead workshops, presentations, and demos to showcase Salesforce solutions;
- Experience working with Pharma and/or CPG industries;
- Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Sales/Service Cloud Consultant.
Responsibilities:
- Serve as a trusted advisor to clients, providing expert guidance and strategic recommendations on Salesforce solutions and best practices;
- Be prepared to work onsite in the customer's office 2-3 days a week or bi-weekly, fostering strong relationships and ensuring effective communication and collaboration;
- Collaborate with clients to understand their business objectives and requirements;
- Work closely with cross-functional teams, including Developers, Project Managers, and Quality Assurance Analysts, to ensure successful project delivery;
- Conduct workshops, presentations, and demos to showcase Salesforce capabilities and solutions to clients;
- Design and implement improvements in Salesforce solutions in collaboration with the development team;
- Be a part of the implementation and customization of Salesforce solutions, including configuration, development, and integration;
- Provide guidance and recommendations on technical decisions and best practices;
- Promote the adoption of standard solutions and best practices to optimize Salesforce usage and efficiency;
- Stay up-to-date with Salesforce releases, features, and industry trends to provide expert guidance and recommendations to clients.
What We Offer:
- Full-time employment with Customertimes;
- Medical Insurance (MI): In accordance with Customertimes benefits policy;
- Paid Time Off: 30 working days of vacation, 30 working days of sick days;
- Home office expense reimbursement: In accordance with Customertimes Business Expense Policy (€50 / month reimbursement for home office Internet expense);
- Ability to work in a hybrid mode;
- This position requires working independently as well as coordinating with teams from other locations;
- You are expected to contribute an average of 40 hours per week, but time can be managed flexibly – exceeding the quota is the key consideration;
- Salesforce Certification Exam Coverage.
Apply now
Salesforce Business Analyst/Consultant with German
