Salesforce Administrator

Job (Project) Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.  

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Requirements:

• Hands-on experience administering and supporting Salesforce solutions. Sales Cloud, Service Cloud and CPQ experience is a must;

• Solid understanding of Salesforce platform capabilities and limitations from a support and administration perspective;

• Experience handling support tickets and incidents in tools like Jira, ServiceNow, or similar;

• Strong troubleshooting, analytical, and problem-solving skills;

• Ability to communicate effectively with non-technical end users and explain solutions clearly;

• Proficiency in basic Salesforce configuration: reports, dashboards, workflows, profiles, permission sets, validation rules;

• Familiarity with change management and deployment processes (change sets, sandbox testing, release coordination);

• Detail-oriented, proactive, and organized approach to support ticket resolution;

• Ability to work in a dynamic environment with shifting priorities and tight SLAs;

• English - Upper-Intermediate;

• Polish knowledge is an advantage;

• Salesforce Administrator certification is a must; additional Salesforce certifications are a strong plus.

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Responsibilities:

• Provide day-to-day support for Salesforce users, including troubleshooting and resolving incidents, service requests, and technical issues;

• Analyze and classify incoming issues to determine root cause and appropriate resolution path;

• Monitor, triage, and manage tickets in accordance with SLA timelines and support priorities;

• Configure minor updates and perform administrative tasks (e.g., permission sets, reports, dashboards, page layouts) as per end-user needs;

• Collaborate with internal support teams, Salesforce developers, and business stakeholders to escalate and resolve complex issues;

• Document solutions and create internal knowledge base articles to streamline support processes and promote self-service;

• Identify recurring issues or process gaps and propose improvements or preventative solutions;

• Perform routine maintenance and health checks of Salesforce environments to ensure platform stability;

• Assist in user management, data imports/exports, and maintenance of data integrity;

• Participate in regular syncs with client teams or internal leads to discuss issue trends, open tickets, and platform usage patterns;

• Support change deployment coordination by testing minor configuration changes in sandboxes before production deployment;

• Stay informed on Salesforce release notes and assess potential impact on supported orgs;

• Maintain clear and timely communication with stakeholders and users regarding ticket progress and resolution.

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What We Offer:

• B2B Contract with stability and growth opportunities;

• Regular reviews to ensure your compensation remains competitive and aligned with market trends;

• 20 paid vacation days, 15 paid sick days with a doctor's note, and an additional 5 paid days for personal use;

• Medical insurance to keep you and your well-being at the forefront;

• Professional Development: We actively support your growth by covering participation in webinars, conferences, training, and other development opportunities;

• Yearly evaluations to assess your progress, recognise your contributions, and plan your future growth with us.

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