Project Manager Senior

Job (Project) Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.  

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Requirements:

• 3+ years of project/program management in the CRM area or 3+ years in Salesforce transformations (multi-instance unified architecture);

• Experience in industrial environments (Manufacturing is a solid advantage);

• Proven success leading global teams across time zones and business units;

• Strong grounding in change management frameworks (e.g., ADKAR);

• English communication skills (full business proficiency).

Soft Skills  

• Strategic Mindset: Understands the why behind the what; makes smart tradeoffs;

• Executive Fluency: Able to speak the language of CXOs and line managers alike;

• Calm in Crisis: Provides stability and focus during high-pressure escalations;

• Adaptive Leadership: Coaches diverse stakeholders through ambiguity and change;

• Delivery Ownership: Drives accountability with urgency, clarity, and structure.

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Responsibilities:

• Lead end-to-end delivery of CX solutions (CRM, CPQ, Marketing automation, etc.), including consolidation and business process harmonization across multiple divisions and solutions;

• Drive execution across discovery, design, build, and deployment phases, ensuring minimal disruption to operations;

• Act as Change Management Owner, creating stakeholder alignment, adoption strategies, and communication framework: Migration from on-premise CX solution to CX cloud and from one CX solution to another CX solution;

• Transformation of process during the migration/transition delivery;

• Own RAID log, risk mitigation, and dependency tracking across global teams;

• Lead governance: chair program steering committees, phase gate reviews, and status communications;

• Partner with enterprise architects, product owners, and technical leads to ensure roadmap viability and system alignment.

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What We Offer:

• The benefits vary depending on the specific location. We will provide details about them during the HR interview.

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