Project Manager Lead

Job description

We are seeking a seasoned Project Manager Lead to lead a multi-division Salesforce migration and harmonization program within a global manufacturing organization. You will act as the strategic orchestrator and delivery lead, steering a high-stakes, high-visibility transformation across business units and technology platforms. You must bring end-to-end CX (Salesforce, HubSpot, Dynamics, SAP, or Oracle) delivery experience, a solid understanding of manufacturing processes, and the soft skills to manage change across cultures, regions, and stakeholder groups.

Occasional travels may be required to the US/Canada or Europe.

Requirements:

• 3+ years of project/program management in CRM area or 3+ years in Salesforce transformations (multi-instance unified architecture);

• Experience in industrial environments (Manufacturing is a solid advantage);

• Proven success leading global teams across time zones and business units;

• Strong grounding in change management frameworks (e.g., ADKAR);

• Full professional proficiency in English;

• Strategic Mindset: Understand the why behind the what; make smart tradeoffs;

• Executive Fluency: Able to speak the language of CxOs and line managers alike;

• Calm in Crisis: Provide stability and focus during high-pressure escalations;

• Adaptive Leadership: Coach various stakeholders through ambiguity and change;

• Delivery Ownership: Drive accountability with urgency, clarity, and structure;

• Relevant certifications (Solution Admin or PM-oriented);

• Experience managing integration projects (MDM, Data migration, external APIs);

• Experience in manufacturing or industrial environments is a plus;

• Consulting background (e.g., Accenture, PwC, Deloitte, KPMG);

• Familiarity with Lean Six Sigma or process improvement methodologies (certification a plus);

• Tools: Jira, Smartsheet, Confluence, MS Project, PowerPoint, Lucid.

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Responsibilities:

• Lead end-to-end delivery of CX solutions (CRM, CPQ, Marketing automation etc.) consolidation and business process harmonization across multiple divisions and solutions;

• Drive execution across discovery, design, build, and deployment phases, ensuring minimal disruption to operations;

• Act as Change Management Owner, creating stakeholder alignment, adoption strategies, and communication framework:
  Migration from on-premise CX solution to CX cloud;
  From one CX solution to another CX solution;

• Transformation of process during the migration/ transition delivery;

• Own RAID log, risk mitigation, and dependency tracking across global teams;

• Lead governance: chair program steering committees, phase gate reviews, and status communications;

• Partner with enterprise architects, product owners, and technical leads to ensure roadmap viability and system alignment.

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What We Offer:

• The benefits vary depending on the specific location. We will provide details about them during the HR interview.

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