Delivery Head

Job Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.

As a global IT consulting company, we spark the world of tech with excellent solutions to industry leaders in healthcare, life sciences, consumer packaged goods, financial services, education, and the nonprofit sector.

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Requirements:

• Minimum 6 years of total previous experience in project management within the software development / IT industry;
• Proven experience in managing IT delivery projects with international clients and cross-border / cross-cultural project teams;
• Strong understanding of project management practices, including: schedule, budget, scope, change management, as well as communication, risk and stakeholder management;
• Strong understanding of agile methodologies like Scrum;
• Developed ability to comprehend client's business on a high level as well as technology landscape and value brought by the project under his/her leadership;
• Hands-on experience with modern Agile project management tools;
• Excellent leadership, organizational, and problem-solving skills;
• A proactive mindset with a focus on innovation and efficiency in project delivery, ability to propose solutions to the customer;
• Mindset on identification and provision of gaps or points for upselling and cross-selling;
• Fluent English (C1 level) for professional communication.

Nice to Have:

• Experience with Salesforce platform and its implementation process;
• Experience with mobile app products and client roll outs;
• Experience with implementation of integrations;
• Understanding of cloud computing platforms and services;
• A strive for automating routine or repetitive tasks using AI;
• PMP, PRINCE2, CSM, CSPO certification is a plus;
• Feedback and recommendations from previous workplaces or customers.

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Responsibilities:

• Lead delivery of implementations and integrations facing our client and their teams;

• Collaborate closely with business stakeholders and delivery teams to create and fulfil comprehensive project plans, including budget, scope, staffing, phasing, risks, stakeholder analysis and lines of communication;

• Facilitate ceremonies or meetings / calls required by delivery methodology (e.g., Scrum ceremonies);

• Prepare and present regular project status reports to the steering committee / client's stakeholders;

• Clarify, negotiate, and implement project and/or delivery plan changes, based on steering inputs, management decisions, delivery team and/or other stakeholder inputs;

• Keep track of project budget, ensuring the best possible utilization of project's resources;

• Follow the guidance of the company's PMO and CoE, fulfilling "green" delivery and striving for customer satisfaction;

• Possibility of facing the client in person during business trips to the EU.

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What We Offer:

• Competitive salary and benefits package (holidays and sick leave days included);

• Opportunities for professional growth and advancement;

• A collaborative and innovative work environment;

• Remote work opportunities and flexible hours;

• Personal development plan, mentorship, and access to a wide range of educational materials and certifications.

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