Account Executive
Customertimes seeks a strategic and relationship-driven Account Manager with expertise in nurturing and motivation to expand client partnerships, driving customer satisfaction, and expanding business within existing accounts. The ideal candidate will have a proven ability to align client priorities with tailored solutions, foster long-term C-level relationships, and deliver measurable business outcomes.
Job Description
Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries. Â
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Requirements:
- 3–5 years of experience in account management or client-facing roles, preferably within IT services (e.g., custom software, system integration);
- Proven ability to manage multi-million-dollar accounts and build trusted relationships with C-suite stakeholders;
- Strong negotiation, problem-solving, and communication skills;
- Fluency in English (written and spoken);
- Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges;
- Familiarity with Salesforce and other platforms or digital engineering services;
- Proficiency in a second language (e.g., German, French) is a plus but not required.
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Responsibilities:
- Account Management & Retention: Manage, expand, and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying expansion opportunities;
- Strategic Collaboration: Partner with clients to understand their business challenges and translate their vision into actionable short- and long-term strategies;
- Cross-functional Leadership: Collaborate with internal teams (e.g., delivery, technical) to ensure client needs are met and outcomes are delivered;
- Revenue Growth: Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio;
- Industry Insight: Share customer feedback and industry trends (e.g., manufacturing/distribution challenges) with leadership to refine service offerings;
- Pipeline Management: Maintain accurate records of account health, opportunity status, and next steps in the sales CRM.
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What We Offer:
- Full-time employment with Customertimes;
- Medical insurance;
- Home office expense reimbursement;
- Sales bonus and/or commissions;
- Ability to work remotely. As a globally distributed organization, we embraced remote work long before it was established as the mainstream;
- This position requires working independently as well as coordinating with teams from other locations;
- You are expected to contribute an average of 40 hours per week, but time can be managed flexibly – exceeding the quota is the key consideration.
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Apply now
Account Executive